Support & Assistance
Need help? Email us. We reply within 24 hours. Every ticket is handled directly by the engineers who build and maintain the software.
support@kelibase.com
Monitored daily. We troubleshoot bugs, theme integration questions, and data inquiries promptly.
Frequently Asked Questions
Quick answers for Shopify merchants and reviewers.
How do I enable KeliBar on my Shopify store?
KeliBar uses modern Shopify Theme App Extensions, which means it requires zero custom code edits in your liquid files:
- In your Shopify Admin, open Online Store → Themes.
- Click Customize on your active theme.
- In the left sidebar, click the App embeds tab (the third icon).
- Toggle KeliBar to ON and click Save.
Does KeliBar impact storefront page speed or store customer tracking?
No. KeliBar was designed with zero bloat. There are no tracking scripts, no third-party analytics pixels, and no customer cookies. All cart calculations happen instantaneously inside the shopper's browser via native DOM reads.
Is KeliBar compatible with my theme and currency converter?
Yes. KeliBar works on all modern Shopify Online Store 2.0 themes (Dawn, Refresh, Impulse, Prestige, Sense, etc.) as well as vintage themes. It honors your store's native currency formatting and multi-currency settings automatically.
How do I uninstall or request data deletion?
When you uninstall KeliBar from your Shopify Admin, Shopify automatically sends an uninstall webhook and our server wipes your stored configuration and session records. We also respond automatically to Shopify's mandatory GDPR compliance webhooks. If you want manual confirmation, simply email us at support@kelibase.com.